Refund Policy

Last updated: 23 August 2026

We hope all you order from KYVEL leaves you pleased. If a purchase turns out not to be right for you, this policy sets out how to return it and how we will put things straight.

1. Your 14-Day Cancellation Right

As a consumer, you may cancel your order within 14 days of receiving your goods, with no reason needed. Once you have told us you wish to cancel, you then have a further 14 days to return the items to us.

2. Condition of Returned Goods

For a full refund, items should return to us unused and in their original packaging wherever you can manage it. You are welcome to inspect an item as you would in a shop, but goods handled beyond that may have their refund adjusted to reflect any loss in value.

3. How to Start a Return

Starting a return takes only a moment. Email us at contact@kyvel.com with your order number and a quick note of what you would like to send back. We will reply with the return address and all you need to get your parcel moving.

4. Return Postage

Unless an item is faulty or was sent to you in error, the cost of returning it is yours to cover. We would always suggest a tracked service, as the parcel stays your responsibility until it safely reaches us.

5. Faulty or Incorrect Items

If something turns up damaged, faulty, or simply not what you ordered, please let us know at once — a photo attached to your email helps us settle it in a single step. In these cases we cover the return cost and send either a replacement or a full refund, whichever you prefer.

6. How Your Refund Is Paid

Once your returned goods arrive and have been checked, we will refund your original payment method within 14 days. This covers the standard delivery charge from your original order, though not any premium upgrade you may have added.

7. Items That Cannot Be Returned

A small number of goods are exempt for reasons of hygiene or practicality — sealed personal-care items opened after delivery, for example. Where an exemption applies, it will be made clear on the product page. None of this affects your rights should such an item prove faulty.